Mainline Plumbing Co. The plumber the Hunter calls back.
Mainline has worked Newcastle & Lake Macquarie since 2009, built on one idea: the price you approve is the price you pay, and the person who answers the phone is a plumber.
Plumbing has the worst reputation problem of any trade, and it is earned: the number that grows while the meter runs, the "gas fitter" with no certificate, the call centre that books you for Thursday while water runs through the ceiling. When plumbing is done badly, it is not just expensive, it is dangerous.
Matt Reardon spent twenty years on the tools across the Hunter before starting Mainline in 2009, mostly because he was tired of cleaning up after the other kind of plumber, on the pipes and on the invoice.
The price you approve is the price you pay. That is the whole business.
Today the crew covers emergencies, hot water, gas fitting, blocked drains, leak detection and renovation plumbing across Newcastle & Lake Macquarie, with no travel surcharge within 35km of Newcastle.
Three things we will not compromise on.
The itemised page vs the text-message price.
The quote is the price
Fixed pricing, in writing, before any work starts. No hourly meter, no creep, no surprise on the invoice.
A real plumber answers
Day or night, the person on the phone is a plumber who can triage your problem, not a call centre reading a script.
Licensed for everything we touch
NSW plumbing licence plus the separate Gas Work Authorisation, with the compliance certificate on every job that needs one.
We leave it as we found it
Drop sheets down, old units carted away, the work area cleaned before we go. Respecting your home is part of the job.
Who we are right for, and who we are not.
Honesty up front saves everyone a phone call.
We are the right fit if you want a licensed plumber who quotes the job in writing and stands behind it for life. We are the wrong fit if you are shopping for the cheapest hourly rate, the corners that get cut to win on rate are the ones that flood your kitchen later.
Insured, ticketed, and happy to prove it.
Insurance
Public liability to $20M
Certificate of currency available before we start.
Licence
NSW Lic. 000000C + Gas Work Auth.
Plumbing and gas are separately licensed. We hold both, on every quote.
Guarantee
Lifetime workmanship guarantee
In writing, with exclusions named.
Method
Licensed plumber & drainer
NSW Fair Trading licensed
Method
Gas Work Authorisation
Separate gas ticket held
The licence is what protects you: in NSW only a licensed plumber may do plumbing work, and only a gas-authorised one may touch gas. Ask any plumber for both numbers before they start, Mainline Plumbing Co. puts them on the quote unprompted.
A small crew, not a call centre.
Matt Reardon
Licensed plumber & owner
Twenty years on the tools across the Hunter. Started Mainline because too many people were getting a number sprung on them at the end. Answers the after-hours phone himself more nights than not.
“The price you approve is the price you pay. That is the whole business.”
Maree Quinlan
Gas-authorised plumber
Holds the separate Gas Work Authorisation and runs the hot water and gas side. The one who makes sure every gas job leaves with its compliance certificate.
What happens from first call to walk-through.
Call
A real plumber answers, day or night, and tells you what to turn off while we are on the way.
60-minute ETA
An honest arrival time for the Newcastle and Lake Macquarie metro, not "sometime today".
Fixed quote on-site
We diagnose the real problem and quote it in writing before any work starts. $0 call-out.
Fixed-price fix
You approve the price, we do the work for that price, with a certificate where the job needs one.
Read before you get quotes
Talk to a plumber who quotes the job, not the hour.
Tell us what is going on. A real plumber calls back fast with an honest plan, and a price that does not move once you approve it.