Council letter?

Backflow & Compliance

Backflow prevention and TMV testing are annual, accredited jobs, and the certificate has to be lodged with the water authority, not just handed to you. We test, service and certify, and keep you ahead of the reminder letter.

Get a quote Call (02) 4900 0000

Photo: backflow & compliance job

Scope

What this job includes.

✓Backflow prevention device testing
✓TMV (tempering valve) testing and service
✓Annual compliance certificates lodged with the authority
✓Device installation and replacement
✓Reminders before your renewal is due

Our system: Lodging the certificate with the water authority is the part that actually satisfies the requirement, and the part some operators quietly skip. We do it for you.

How we quote it

A fixed price, in writing, before we start.

We diagnose on-site, quote the whole job, and that is the price. No hourly meter, no surprises on the invoice.

The 7-line quote

1 The diagnosis. What is actually wrong, found on-site, not guessed over the phone.
2 The fix, in full. Parts and labour for the whole job, itemised. No "from" pricing.
3 Compliance, where the law needs it. Gas or backflow work includes the certificate, lodged where required.
4 The guarantee. Lifetime workmanship in writing, plus your unit warranty registered.

If a quote doesn’t show these lines, you can’t compare it, and you don’t know what’s been cut.

How it runs

What happens, step by step.

Call

A real plumber answers, day or night, and tells you what to turn off while we are on the way.

60-minute ETA

An honest arrival time for the Newcastle and Lake Macquarie metro, not "sometime today".

Fixed quote on-site

We diagnose the real problem and quote it in writing before any work starts. $0 call-out.

Fixed-price fix

You approve the price, we do the work for that price, with a certificate where the job needs one.

Insured, covered, guaranteed

The paperwork behind the price.

Public liability to $20M, and a Lifetime workmanship guarantee, all in writing, all on request.

Plumbing is a strictly licensed trade, and gas work needs a separate authorisation. We hold both, carry public liability to $20M, and back our workmanship for life in writing. Your unit warranty is registered for you at handover, so you are covered on both fronts.

Chapter 7 · Claims Licensed, gas-authorised, insured, guaranteed Filming soon · 2 to 3 min

The cover, the guarantee, and how to check each one.

Questions, answered

Backflow & Compliance: common questions.

I got a letter from council or the water authority, what is it?

Almost certainly a reminder that your backflow prevention device or tempering valve is due for its annual test. It is a legal requirement, and the test has to be done by an accredited person and lodged with the authority. We handle the whole thing.

What is a backflow prevention device and why must it be tested?

It stops contaminated water from being drawn back into the drinking supply. Because lives depend on it working, the law requires an accredited annual test. We test, service and certify it, and lodge the paperwork.

Do you lodge the certificate, or just give it to me?

We lodge it with the water authority on your behalf, not just hand you a piece of paper. That is the part that actually satisfies the requirement.

Get a fixed-price quote before any work starts.

Tell us what is going on. A real plumber calls back fast with an honest plan, and a price that does not move once you approve it.

✓ Licensed plumber & drainer✓ Gas Work Authorisation✓ Licensed & insured✓ 180 five-star reviews✓ Lifetime workmanship guarantee

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