Bill up, no puddle?

Leak Detection

A leak you cannot see is the one that does the damage. We use acoustic and thermal detection to pinpoint a hidden leak before anyone starts cutting tiles or digging, so the repair is targeted, not exploratory.

Get a quote Call (02) 4900 0000

Photo: leak detection job

Scope

What this job includes.

✓Acoustic leak location
✓Thermal-imaging detection
✓Pressure testing of supply lines
✓Pinpointing slab and wall-cavity leaks
✓A fixed-scope quote before any access work

Our system: Finding the leak precisely almost always saves money on the repair, because we are not opening up the wrong area. You get a fixed scope before we begin.

How we quote it

A fixed price, in writing, before we start.

We diagnose on-site, quote the whole job, and that is the price. No hourly meter, no surprises on the invoice.

The 7-line quote

1 The diagnosis. What is actually wrong, found on-site, not guessed over the phone.
2 The fix, in full. Parts and labour for the whole job, itemised. No "from" pricing.
3 Compliance, where the law needs it. Gas or backflow work includes the certificate, lodged where required.
4 The guarantee. Lifetime workmanship in writing, plus your unit warranty registered.

If a quote doesn’t show these lines, you can’t compare it, and you don’t know what’s been cut.

How it runs

What happens, step by step.

Call

A real plumber answers, day or night, and tells you what to turn off while we are on the way.

60-minute ETA

An honest arrival time for the Newcastle and Lake Macquarie metro, not "sometime today".

Fixed quote on-site

We diagnose the real problem and quote it in writing before any work starts. $0 call-out.

Fixed-price fix

You approve the price, we do the work for that price, with a certificate where the job needs one.

Insured, covered, guaranteed

The paperwork behind the price.

Public liability to $20M, and a Lifetime workmanship guarantee, all in writing, all on request.

Plumbing is a strictly licensed trade, and gas work needs a separate authorisation. We hold both, carry public liability to $20M, and back our workmanship for life in writing. Your unit warranty is registered for you at handover, so you are covered on both fronts.

Chapter 7 · Claims Licensed, gas-authorised, insured, guaranteed Filming soon · 2 to 3 min

The cover, the guarantee, and how to check each one.

Questions, answered

Leak Detection: common questions.

How do you find a hidden leak without wrecking the house?

With acoustic listening gear, thermal imaging and pressure testing, we narrow it to a precise spot before any tile comes up or any slab is touched. The point is to repair a small targeted area, not go exploring.

What are the signs I have got a hidden leak?

A water bill that has climbed for no reason, a warm patch on the floor (a hot-water line under the slab), the water meter ticking over with every tap off, or an unexplained musty, damp smell.

Can you detect a leak under a concrete slab?

Yes. Slab leaks are exactly what acoustic and thermal detection are for. We pinpoint the spot so the repair is a single targeted opening rather than lifting the whole floor.

Get a fixed-price quote before any work starts.

Tell us what is going on. A real plumber calls back fast with an honest plan, and a price that does not move once you approve it.

✓ Licensed plumber & drainer✓ Gas Work Authorisation✓ Licensed & insured✓ 180 five-star reviews✓ Lifetime workmanship guarantee

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